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HakanYol
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Message 1 of 3
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HP OMEN 15-DH1000ne speakers not working but headphones working

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HP OMEN 15-DH1000NE
Microsoft Windows 10 (64-bit)

my laptop speaker system suddenly stopped working.

I re-installed windows 10 x64 20H2 three times through a USB drive, but couldn't fix it. 

However, all drivers seem working very well still I hear no audio from laptop speakers.

product id:1C4K9EA#ABV

BR

Hakan.

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banhien
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Message 2 of 3
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@HakanYol 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112292.exe
   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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HakanYol
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I did your request step by step, unfortunately, my problem was not solved.

All drivers seem working properly but no sound is available.

HDMI connection to TV worked properly and heard the audio,

Headphone worked perfect with 3.5 mm jack connection,

Apple Airpod worked perfect with Bluetooth connection,

only laptop speakers are not working.

BR

Hakan.

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