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07-07-2020 02:09 PM
My Omen by HP 15-dc0xxx has a problem where when I was watching a video, It randomly decreased the volume even though the windows display still says 100% Volume. So, I did a couple of things like reinstalling some old 2016 driver and switching Audio Enhancements on and off to no avail.
At some point I thought it might be something I messed with in the settings by mistake earlier that made this happen. So I restored to an old restore point 2 weeks before any of this started happening. After the restore, it seemed to be working fine. But I started watching a video and the volume slowly decreases until it becomes inaudible again. I don't know what is triggering this. It still says Volume is at 100%.
My Current Windows version is Win10 Home 1909, OS Build 18363.900 installed on 30/9/2019
My Realtek Audio Driver version is 6.0.8716.1
I have Audio Enhancements on because turning it off makes it significantly worse.
I'd say I have tried everything, but I really don't know. Please help...
07-07-2020 03:51 PM
Your machine has the latest Audio driver from
Please do a clean re-install it:
(a) Download the following driver and save on your computer,
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
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07-08-2020 02:39 AM
Hi @Banheim I deleted the Realtek device as well as it's driver. Then I hard rebooted and when I downloaded the Driver you told me to then tried to install it, the following warning showed up. I still have a restore point for 2 days ago so it shouldn't be a problem going back but I currently don't have any driver installed because that installation has failed.
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