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FranOmen
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Message 1 of 3
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Flag Post

HP Omen 15 speakers not working after windows update

HP Recommended
OMEN Laptop - 15-en0006na
Microsoft Windows 10 (64-bit)

Hi,

 

I've lost audio from my the built in speakers following the last windows update. I still get sound from external devices including the jack and USB audio.

 

I've done everything advised by the virtual assistant to restore sound to the laptop speakers including updating, removing and reinstalling various versions of drivers, updating BIOS, system diagnostics etc etc but nothing has worked other than a system restore.

 

Problem occurred after KB4023057: Update for Windows 10 Update Service components

 

Restoring the laptop pre-update did restore sound but then windows subsequently updated itself and the sound has gone again.

 

Is there a fix coming for this shortly or should I do another system restore and turn off updates for a while?

 

Many thanks

2 REPLIES 2
banhien
Level 20
Level 20
100,156 39,196 13,011 27,335
Message 2 of 3
Flag Post
HP Recommended

@FranOmen 

 

That could be something to do with AMD drivers. Please


   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

            https://www.amd.com/en/support/kb/faq/gpu-601

            https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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FranOmen
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Message 3 of 3
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HP Recommended

Hi Banhein,

 

Thanks for your help, unfortunately it's not fixed the issue. I ran the utility in safe mode as recommended but still no sound of the speaks. I'm still getting sound out of the USB ports and headphone jack.

 

Kind regards

 

Fran

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