HP Omen sound issue

[shimganar]

Hey guys, I was recently trying to solve the problem with low loudspeakers (when watching videos and movies the volume is so **bleep** low, when I set volume to 100% it's like my girlfriend's 25% on low budget HP). I was a little bit playing with drivers (didn't solve the issue with speakers) and came to this problem with headphones: when using High Definition Audio Device driver, I get nice sound but with unbearable crackling mostly in left ear (it has nothing to do with headphones or jack).

When I switch to the other Realtek driver, crackling is gone but so is bass (all enhancements are turned off). I tried downloading official drivers from HP but got only loading screen for 30min. 2 days straight, and non of google troubleshoot manuals worked as well.

Just to clarify that it isn't some mechanical damage, I had the same problem approx. 2 years ago, but unfortunately I forgot the way I solved it eventually.

[johndoe1024]

Hi there!

I recently had a similar problem with my HP ProBook 430 G6 (with Realtek Audio hardware). After updating to the newest Version 22H2 of Win10, I noticed a significant drop in the audio volume. Installing the newest Realtek driver off HP's Driver section did not solve the problem.
My guess is that there is a compatibility issue with the Audio Software provided by HP (HP Audio Control etc.) and the newest version of Windows. As far as I can tell, the driver itself works fine.

I did the following to solve the problem:
1. Uninstall HP Audio software (i.e. HP Audio Control or similar like B&O Audio etc.)
2. Uninstall current Audio driver in Device Manager of Windows. Also make sure to tick the option to 'Remove driver software' in the process to do a complete uninstall.
Restart laptop
3. Download and install compatible current driver off HP's Drivers section
4. If problem persists, repeat steps 1 & 2. After that, install the driver manually in Device Manager. To do that, right-cklick on the device in Device Manager. Select 'install' or 'update' driver. Choose to manually browse for the driver and find the temporary path of the previous HP driver installation which is located at C:\SWSetup\SP####. Let Windows look for the driver in this folder. If asked, refuse to install additional software, choose to install driver only.

Note that by doing this, you can not use the features like Equalizer or specific audio options that the HP Audio Control software provides.
But there are plenty of third party audio optimization tools available online, so it was no biggie for me. I rather have decent volume & working driver than proprietary audio configuration.

Let me know if this did help you. Thanks.

Peace, jd1024