cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
FilipNe
New member
2 1 0 0
Message 1 of 4
388
Flag Post

HP Pavilion 13-an1005nf

HP Recommended
HP Pavilion 13-an1005nf
Microsoft Windows 10 (64-bit)

Hello,

 

HP Pavilion 13-an1005nf

 

Bought on Amazon.fr end of November. Speakers producing an extremely harsh and unpleasant sound (for example, at the beginning of "David Guetta & Sia - Flames" https://www.youtube.com/watch?v=Q9vZHbcx6cQ). Laptop returned to Amazon.fr, and got a brand new one (end of January). Exactly the same issue.

 

Are you aware of this problem? Is this being worked on?

 

Regards

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,623 4,125
Message 2 of 4
Flag Post
HP Recommended

@FilipNe Greetings from the HP Community!

 

Did you check with a headphone or an external set of speakers to check if that works?

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

 

If the issue persists, please try the below steps:

  1. Go to Windows Device Manager > Sound, video and game controllers section.
  2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
  3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
  4. Right-click and select Update Driver Software.
  5. Select Browse my computer for driver software.
  6. Select Let me pick from a list of device drivers on my computer.
  7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
  8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
  9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
  10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
  11. At the prompt to reboot, click Yes.
  12. Enjoy your music now with no compression

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
FilipNe
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello,

 

I'm talking about the internal speakers, not the headphone out.

 

Secundo, latest Win10 x64, with latest drivers. Tried everything listed.

 

This is a hardware issue, and this product should be removed from the market.

 

Are you aware of this problem? Is this being worked on?

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,468 1,551
Message 4 of 4
Flag Post
HP Recommended

@FilipNe
thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation