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HP Pavilion 13-an1005nf

HP Pavilion 13-an1005nf
Microsoft Windows 10 (64-bit)

Hello,

 

HP Pavilion 13-an1005nf

 

Bought on Amazon.fr end of November. Speakers producing an extremely harsh and unpleasant sound (for example, at the beginning of "David Guetta & Sia - Flames" https://www.youtube.com/watch?v=Q9vZHbcx6cQ). Laptop returned to Amazon.fr, and got a brand new one (end of January). Exactly the same issue.

 

Are you aware of this problem? Is this being worked on?

 

Regards

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HP Pavilion 13-an1005nf

@FilipNe Greetings from the HP Community!

 

Did you check with a headphone or an external set of speakers to check if that works?

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

 

If the issue persists, please try the below steps:

  1. Go to Windows Device Manager > Sound, video and game controllers section.
  2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
  3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
  4. Right-click and select Update Driver Software.
  5. Select Browse my computer for driver software.
  6. Select Let me pick from a list of device drivers on my computer.
  7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
  8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
  9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
  10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
  11. At the prompt to reboot, click Yes.
  12. Enjoy your music now with no compression

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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HP Pavilion 13-an1005nf

Hello,

 

I'm talking about the internal speakers, not the headphone out.

 

Secundo, latest Win10 x64, with latest drivers. Tried everything listed.

 

This is a hardware issue, and this product should be removed from the market.

 

Are you aware of this problem? Is this being worked on?

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HP Pavilion 13-an1005nf

@FilipNe
thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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