HP Pavilion 14-ce3606sa No Audio Through Headset Jack - But Hardware Tested Ok

[fonetonez]

Hi,

When i click on a online radio station or Spotify the speakers are fine but when i plug the headset in i get nothing

I have done the audio test on start up pressing F2 and it tests fine

Also within control panel it tests ok but just doesn't work on applications or the web

I am sure its a simple setting

Thank you

[Echo_Lake]

@fonetonez

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

Firstly, let's make sure the device is recognized by the computer:

1. Connect the device to the computer.

2. From the Start screen, type sound to open the Search charm, then select Sound from the search results.

   Figure : Sound search results

   

   The Sound window opens.

3. Click the Playback tab in the Sound window.

   Figure : Playback tab

   

4. Right-click an empty area of the Sound window.

5. Click Show Disabled Devices and Show Disconnected Devices.

   Figure : Disabled and disconnected devices shown in the Playback tab

   

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.