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‎08-02-2020 06:36 PM

HP Recommended
Product: HP Pavilion 15-Cs0xxx
Operating System: Microsoft Windows 10 (64-bit)

So this issue has started recently, as of now the troubleshooter has not been able to detect a problem. I have updated everything using the HP assistant and through the system windows 10 updater. The issue that I have is whenever I speak into the microphone they have a static noise that happens. It makes me sound like a robot and limits the communication ability I can have with others. If anyone has any tips or can help me fix this I would be extremely grateful.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2020 07:27 PM

HP Recommended

@DesertHaze 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104010.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎08-02-2020 07:27 PM

HP Recommended

@DesertHaze 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104010.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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