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‎07-02-2021 09:27 PM

HP Recommended
Product: HP Pavilion Gaming 2018
Operating System: Microsoft Windows 10 (64-bit)

Hi, my laptop's speaker and headphone jack produce crackling sound. I have tried uninstall and reinstall the driver, lowering the default format, disable all enhancement, and disable application to take exclusive control of this device but still produce same problem. I also disable the driver and use external sound card (Creative Soundblaster G3), and that soundcard produce crackling sound too. I don't think the laptop's sound board is the culprit. My last effort is reformat my laptop. At first it seems reformat solve the problem, but after few minutes, the crackling sound problem returns.  Does anyone know how to solve this problem permanently?

7 REPLIES 7

‎07-06-2021 08:27 AM

HP Recommended

@Syahmi619

 

Welcome to the HP Support Community.

 

Let's try to uninstall and reinstall Creative Soundblaster G3 and then restart then restart the Computer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎07-07-2021 02:49 AM

HP Recommended

Thank you for the response.

Unfortunately, the steps you gave i already tried but still the problem exist. Any other solutions?

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‎07-08-2021 03:23 PM

HP Recommended

Could you help us with the complete product number of your Laptop?

 

Also, please update the drivers through the HP Support Assistant: https://support.hp.com/us-en/document/ish_3152513-2896757-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎07-09-2021 07:40 PM

HP Recommended

4RW20PA#UUF

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‎07-10-2021 09:50 AM

HP Recommended

Let's perform a system recovery: https://support.hp.com/in-en/document/c04758961

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎07-10-2021 07:06 PM

HP Recommended

I have found the culprit, my icue app by corsair make the sound crackling, uninstall it fix the problem. thank you for your time

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‎07-13-2021 10:41 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a nice day and stay safe!:)


I am an HP Employee

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