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HP Pavilion audio problem - only gives headphones as an option even when none are plugged in

HP Recommended
HP Pavilion Laptop 14-bk0xx
Microsoft Windows 10 (32-bit)

Hi, 

 

About a month ago my laptop updated and since then the audio hasn't worked without headphones and even when plugged in there is no audio input. There isn't even an option to switch from headphones even when they aren't plugged in, my only option is 'windows sonic for headphones' or turning the audio off completely.  I tried uninstalling and reinstalling realtek as well as rebooting and updating the laptop again, but nothing has worked. 

 

Any help would be much appreciated! Thank you 🙂 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Betsy110

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you run the audio troubleshooting and it will automatically find and fix the audio related issues.

 

Here is how it is done.

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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