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‎04-23-2020 03:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I checked previous answers. None worked. No matter how hard I push, the 3.5 mm jack is too big. What size jack do I need and where can I get headphones with that size jack?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2020 03:29 AM

HP Recommended

@Sharon92

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with different headphone?

Your computer shipped with Digital audio jack port which is compatible only with 3.5mm audio jack.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-27-2020 03:29 AM

HP Recommended

@Sharon92

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with different headphone?

Your computer shipped with Digital audio jack port which is compatible only with 3.5mm audio jack.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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