06-08-2016 06:29 PM - last edited on 06-08-2016 06:54 PM by danny-r
Hello, I'm having the same problem and it says Stereo Mix (IDT High Definition Audio Codec, Currently Unavailable). I even called HP and their Tech support couldn't fix the issue! we did install the drivers and everything enev I performed a factory reseta! No success! The whol thing happened after I upgreated windows to win 10 from win 7! even after I put the laptop back to win 7 stil no audio input and out puts and codecs in device manager!
did you find the sulotion? If you did please let me know.
hank you very much
06-09-2016 01:47 PM
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I came across your post about the audio issue, and wanted to help! I understand that this issue started after upgrading to the Windows 10 Operating System.
To start, can you provide me with the Product Number of the notebook? Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products
How did you end up downgrading back to the original Operating System? Did you use Recovery Media, or did you use the 'Go back to an earlier build' option, in your System Settings? Try restoring the BIOS using the following document: HP Notebook PCs - Restoring the BIOS
After that, try uninstalling the Audio Driver, then restart the notebook. Please post back with the results.
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
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