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‎04-15-2019 05:47 AM

HP Recommended
Product: HP ProBook 430 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Having difficulties since months with my notebook, audio works very strange (on the on-board audio card). I had to purchse a cheap usb sound card (!) to overecome this in docking mode. However I would like to enjoy the ability to play sound on my business notebook in mobile useage too...

 

Yes I tried to install the HP drivers and also HP driver assistant. Pleale let me know what can I do now.

 

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2019 04:35 PM

HP Recommended

@malevil 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


    https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95006.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎04-15-2019 04:35 PM

HP Recommended

@malevil 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


    https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95006.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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