HP Spectre 13" (Gem Cut) - Front speakers not working out of the box

[AkbarBasha87]

Hi all,

I just receivec my Spectre 360 in India from the USA (my friend gifted it to me) and I found two issues outof the box.

1. The specification says that it has quad speakers but i dont hear any sound from the front speakers (The speakers just above the keyboard), I hear only from the bottom speakers. Why?

2. The speakers (I presume just the bottom speakers) sound a little distorted sometimes. There is distortion from the 'ding' sound that windows makes everytime when I increase or decrease volume from the taskbar which kind of weird to me.

Now that the laptop is in India, I wont be able to return it to the US.

Any solution?

I have already done the basic steps like updating the bios and updating the audio drivers etc. I even tried resetting windows but nothing worked.

[banhien]

@AkbarBasha87 

What is your HP Spectre 360  ?  Please use the following instructions to find out the model/product of your machine:

          https://support.hp.com/us-en/document/c03754824

Please do NOT post its Serial number (s/n).

Regards.

[AkbarBasha87]

Thanks Banhien,

The model is 13-ap0038nr

Product number : 5GQ75UA#ABA