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HP Recommended
Microsoft Windows 10 (32-bit)

Most recently, my laptop audio has been out of sync with the videos that I play through (Windows Movie & TV & Media Player). The audio works in sync with the video and then it starts freezing and then the audio becomes unsynchronized. Videos play fine online. (Youtube, Netflix, Disney) 

 

Heres a list of what I've already done: 

 

1. Uninstalled programs (Windows Movie & TV & Media Player)

2. uninstalled Realtalk Media Driver

3. Uninstalled Nvidia Driver  

3. Soft Restore

4. Spoke to support  twice (Issue was resolved, but happened a few minutes after ) 

5. Hard reset (factory reset) 

 

I don't know what the issue could be. Can anyone assist? 

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