Showing results for 
Search instead for 
Did you mean: 
Level 1
9 6 0 0
Message 1 of 1
Flag Post

HP Spectre Audio Issue

HP Recommended
Microsoft Windows 10 (32-bit)

Most recently, my laptop audio has been out of sync with the videos that I play through (Windows Movie & TV & Media Player). The audio works in sync with the video and then it starts freezing and then the audio becomes unsynchronized. Videos play fine online. (Youtube, Netflix, Disney) 


Heres a list of what I've already done: 


1. Uninstalled programs (Windows Movie & TV & Media Player)

2. uninstalled Realtalk Media Driver

3. Uninstalled Nvidia Driver  

3. Soft Restore

4. Spoke to support  twice (Issue was resolved, but happened a few minutes after ) 

5. Hard reset (factory reset) 


I don't know what the issue could be. Can anyone assist? 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation