• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-24-2021 09:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Most recently, my laptop audio has been out of sync with the videos that I play through (Windows Movie & TV & Media Player). The audio works in sync with the video and then it starts freezing and then the audio becomes unsynchronized. Videos play fine online. (Youtube, Netflix, Disney) 

 

Heres a list of what I've already done: 

 

1. Uninstalled programs (Windows Movie & TV & Media Player)

2. uninstalled Realtalk Media Driver

3. Uninstalled Nvidia Driver  

3. Soft Restore

4. Spoke to support  twice (Issue was resolved, but happened a few minutes after ) 

5. Hard reset (factory reset) 

 

I don't know what the issue could be. Can anyone assist? 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.