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‎08-19-2020 03:16 PM

HP Recommended
Product: HP Spectre X 360 15t - df000
Operating System: Microsoft Windows 10 (64-bit)

I have tried driver updates, etc.   Is this a known problem?  I don't use this laptop for music listening, etc.  System sounds are badly distorted.  Since this laptop is still under warranty, I want to get this fixed.  Is it a blown speaker, or some other issue.  I have done all of the tests that I am aware of, and they indicate that drivers are ok

1 REPLY 1

‎08-19-2020 03:25 PM

HP Recommended

@Robwi 


Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104268.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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