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0519sound
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HP Spectre x 360 Howling sound & Loud mic

HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

I bought this computer in 2018

It's been a whole year since neither my microphone and speaker stopped working. I uninstalled and reinstalled all the sound drivers but nothing seemed to work. I contacted HP support for the sound problem and I agreed to redownload the Windows 10 Os. This did not work either. My last resort is that it may be a problem with the soundboard.

I have been using a Bluetooth speaker for my conference calls until now.

Since 3 days ago my speaker started making a howling/screeching sound. My microphone started amplifying all the background noises; this added by the screeching sound was so loud I had to mute my computer at all times.

Did anyone else have a problem with the soundboard or have howling problems?

I don't know what else I can do. Please give me some recommendations.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi@0519sound, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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0519sound
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Hello,

 

I had my audio driver updated to the most recent version.

With time the howling sound has stopped but I continue to hear nothing over the speaker and the microphone as before.

 

The HP center agent in Korea said it might be a soundboard problem. 

If it is a soundboard problem, Is there any way I can purchase a soundboard so I can replace mine with a new one?

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