cancel
Showing results for 
Search instead for 
Did you mean: 
hwnyc
Level 1
8 5 0 0
Message 1 of 5
998
Flag Post

HP Spectre x360 - 15-bl112dx - Audio issue - first crackling, then dropping

HP Recommended
15-bl112dx
Microsoft Windows 10 (64-bit)

Hello community,

 

Today I started having an issue with the left speaker of my laptop (HP Spectre x360 - 15-bl112dx ). The audio was crackling with static noises as audio plays normally. I rebooted the laptop. No change.

 

Then I upgraded the realtek audio drivers to the latest version (release Dec. 2018). I now have a new audio issue. When playing music or a video, the audio would drop momentarilly for about 2 seconds, then continue playing, then drop again... etc.

 

I suspect this is a software issue. Please provide any assistance possible.

 

Thanks in advance!

4 REPLIES 4
Barachiel
Retired
Retired
6,247 6,228 314 468
Message 2 of 5
Flag Post
HP Recommended

@hwnyc

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.

 

I have a few steps you could perform to resolve the issue: 

 

Remove the audio drivers & Reinstall the original drivers 

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS). 

Increase volume on playback device settings after setting your speaker as the default device. 

For more steps, follow a similar post on the HP forums: click here 

  • Perform a hard reset 

  • Reset BIOS to defaults 

  • Run the Audio test from the HP PC Hardware Diagnostics (UEFI) 

  • Update the BIOS 

  • Reset your computer 

  • Perform an HP System Recovery

Keep me posted. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
hwnyc
Author
Level 1
8 5 0 0
Message 3 of 5
Flag Post
HP Recommended

I have an update. I installed older realtek drivers from 2017 and the speakers are working like normal. I wish to issue a complaint to HP that newer realtek audio drivers are having a negative effect on HP's flagship line of laptops. This is disappointing as laptops of HP's flagship line of spectres are expensive. There is a reasonable expectation that they should work better with updates rather than worsening.

Was this reply helpful? Yes No
Barachiel
Retired
Retired
6,247 6,228 314 468
Message 4 of 5
Flag Post
HP Recommended

@hwnyc

 

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution for this concern. I'm escalating this case to the concerned team. Please check the private message I've sent you.

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

Take care now and do have a fabulous week ahead. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
hwnyc
Author
Level 1
8 5 0 0
Message 5 of 5
Flag Post
HP Recommended

I need help finding the serial number of my hp tilt pen. Please PM me as well.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation