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HP Recommended
HP Spectre x360 13-ae0xx
Microsoft Windows 10 (64-bit)

I acquired my HP Spectre during December of 2017. I haven't had any issues with the device up until this point. As of now, I am unable to play audio sourcing from any applications other than Internet Explorer.

 

Being a Google Chrome user, I first noticed it while trying to play an audio clip required for a class. I quickly transitioned over to YouTube and tried to play a video, still no sound. I opened up a Internet Explorer and it played sound as if nothing was wrong. Google Chrome still did not work. I went into chrome settings and couldn't find a solution. I also don't hear any audio from Spotify. 

 

I still receive windows tones when booting up my computer. However, other than Internet Explorer, that is the only audio I receive. I have re-installed and updated audio drivers and followed every tutorial I could get my hands on. However, I still can't find a solution. I am not sure why this only exists with applications other than Internet Explorer.

 

I am not sure what to think of this situation. Any/all advice is appreciated.

 

Product Name: HP Spectre x360 13-ae0xx 

 

Product Number: 2LU95UA#ABA

3 REPLIES 3
HP Recommended

@abreasure 

 

What EXACTLY is your HP Spectre x360 Convertible 13 ?   Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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HP Recommended

Product Name: HP Spectre x360 13-ae0xx 

 

Product Number: 2LU95UA#ABA

 

HP Recommended

Product Name: HP Spectre x360 13-ae0xx 

 

Product Number: 2LU95UA#ABA

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.