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abreasure
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HP Spectre x360 Convertible Audio Issues

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HP Spectre x360 13-ae0xx
Microsoft Windows 10 (64-bit)

I acquired my HP Spectre during December of 2017. I haven't had any issues with the device up until this point. As of now, I am unable to play audio sourcing from any applications other than Internet Explorer.

 

Being a Google Chrome user, I first noticed it while trying to play an audio clip required for a class. I quickly transitioned over to YouTube and tried to play a video, still no sound. I opened up a Internet Explorer and it played sound as if nothing was wrong. Google Chrome still did not work. I went into chrome settings and couldn't find a solution. I also don't hear any audio from Spotify. 

 

I still receive windows tones when booting up my computer. However, other than Internet Explorer, that is the only audio I receive. I have re-installed and updated audio drivers and followed every tutorial I could get my hands on. However, I still can't find a solution. I am not sure why this only exists with applications other than Internet Explorer.

 

I am not sure what to think of this situation. Any/all advice is appreciated.

 

Product Name: HP Spectre x360 13-ae0xx 

 

Product Number: 2LU95UA#ABA

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banhien
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@abreasure 

 

What EXACTLY is your HP Spectre x360 Convertible 13 ?   Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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abreasure
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Product Name: HP Spectre x360 13-ae0xx 

 

Product Number: 2LU95UA#ABA

 

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abreasure
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Product Name: HP Spectre x360 13-ae0xx 

 

Product Number: 2LU95UA#ABA

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