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‎01-04-2017 05:04 PM

HP Recommended

Hi,

 

Not getting sound on my system.   Needs drivers.   Grateful for your help guys.   

 

hp compaq cd770 firm factor running on win 7 (32bit) 

 

Daga

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2017 03:33 PM

HP Recommended

Hi:

 

Restart the PC and tap the F10 key at the beginning of the HP welcome screen to get into the BIOS.

 

Then see the link below for the bios setup menus.

 

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=3232029&docLocale=en_US&docId=emr_na-c01...

 

The onboard audio setting should be where the other settings are listed on page 12.

View solution in original post

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12 REPLIES 12

‎01-04-2017 06:01 PM

HP Recommended

Hi:

 

You can download the latest audio driver directly from Realtek.

 

Accept the agreement.  Download and install the 1st driver on the list.

 

http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT... Definition Audio Codecs

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‎01-04-2017 09:08 PM

HP Recommended

Hi Paul,

 

After installing the system is stall showing a red x over the symbol that represents speaker and says "no speaker or headphone plugged in".   I am still not getting any sound from the system.

 

Daga

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‎01-05-2017 05:46 AM

HP Recommended

Hi,

 

If this is a sound card problem could anyone recommend a suitable replacement card for me to buy?   Thanks.

 

Daga

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‎01-05-2017 07:14 AM

HP Recommended

Hi:

 

When you go to the sound, video and game controllers device manager category, do you see a Realtek HD audio device listed there when you expand that category?

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‎01-05-2017 12:46 PM

HP Recommended

Paul,

 

I see "amd high definition audio device" when I checked.   

 

Daga

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‎01-05-2017 01:18 PM

HP Recommended

Yes but there should also be a realtek one for the speakers.

 

By any chance did you install a graphics card with an HDMI port?

 

That would be the only reason I could imagine why you have a amd high definition audio device listed there, and that would explain why the onboard sound isn't working.

 

If you did, I will tell you how to get the onboard sound back.

 

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‎01-05-2017 02:59 PM

HP Recommended

Hi Paul,

 

Yes I did install a video car only a few days ago.   It does have a HDMI poart.

 

Daga

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‎01-05-2017 03:04 PM

HP Recommended

Ok, Daga:

 

You need to re-enable the onboard audio setting in the BIOS.

 

On those old PC's the BIOS doesn't know that the HDMI audio is part of the graphics card, so not only does it disable the onboard video when you install a graphics card, it also disables the onboard audio, because it thinks you added an audio card too.

 

Here's the fix...

 

Go into the BIOS>Advanced Menu>Device Options section and find the onboard audio setting.

 

It will be set to Disabled.  Change the setting to Enabled.  Save the setting there and again when you exit the BIOS.

 

Upon restart and back into Windows, you should have the onboard sound working again.

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‎01-05-2017 03:26 PM

HP Recommended

Can u please walk me through the bios setup?   

 

I don't know how to find bios settings so can't make the changes you mentioned.

 

Daga

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