cancel
Showing results for 
Search instead for 
Did you mean: 
peach_b
New member
1 0 0 0
Message 1 of 2
207
Flag Post

Solved!

HP envy x360 speaker device is unplugged

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

I'm not exactly sure what happened to make the issue happen, i dont recall performing any updates or driver changes before the issue. I can only hear sound from one side of the speaker, and its muffled. Audio tests dont pick up the issues, but on Hp support assistant it will occasionally say (wont pick it up 100% of the time) "speaker, headset, or microphone is not plugged in". I also tried downloading the hardware diagnostic test, which told me that the audio failed the playback test. All my drivers are up to date, and ive reset my computer multiple times. Ive also used every diagnostic test hp has available to identify the issue. Ive tried uninstalling the audio devices and reinstalling them, which didnt work.

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 2 of 2
Flag Post
HP Recommended

@peach_b

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that you have performed all the relevant troubleshooting steps and it looks like a hardware issue.

 

I recommend you contact support and check the available service options for the computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 2 of 2
Flag Post
HP Recommended

@peach_b

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that you have performed all the relevant troubleshooting steps and it looks like a hardware issue.

 

I recommend you contact support and check the available service options for the computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation