HP envy x360 speaker device is unplugged

[peach_b]

I'm not exactly sure what happened to make the issue happen, i dont recall performing any updates or driver changes before the issue. I can only hear sound from one side of the speaker, and its muffled. Audio tests dont pick up the issues, but on Hp support assistant it will occasionally say (wont pick it up 100% of the time) "speaker, headset, or microphone is not plugged in". I also tried downloading the hardware diagnostic test, which told me that the audio failed the playback test. All my drivers are up to date, and ive reset my computer multiple times. Ive also used every diagnostic test hp has available to identify the issue. Ive tried uninstalling the audio devices and reinstalling them, which didnt work.

[The_Fossette · Accepted solution]

@peach_b

I reviewed your post and I understand that you are facing issues with the audio on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have performed all the relevant troubleshooting steps and it looks like a hardware issue.

I recommend you contact support and check the available service options for the computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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