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Rbm5
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Message 1 of 3
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HP omen sound driver removes automatically

HP Recommended
HP OMEN-15-DC1062TX
Microsoft Windows 10 (64-bit)

Hi. Sorry my English is not good.

I recently bought a omen gaming lap top.

At first run everything was ok but after a day speaker didn't work (headphones work)

When I checked it was problem with sound  driver so I downloaded correct driver from hp site. After installation sound was back but after 3 minutes it happens again and when I check device manager there was no sound card. I install driver again and problem happened again!!

After third install, I opened sound setting that shows list of output/input divceses and realtek device was there but after a minute I saw device was deleted automatically and some other device shows up!?

2 REPLIES 2
banhien
Level 19
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Message 2 of 3
Flag Post
HP Recommended

@Rbm5 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111136.exe
   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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Rbm5
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Message 3 of 3
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Unfortunately didn't work... Still have problem

 

 

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