HP spectre x360 laptop bluetooth connectivity problems

[rbrown89]

My laptop won't connect to any of my wireless bluetooth audio devices. I downloaded the latest intel drivers and did a scan to make sure everything was up to date but it did not resolve any of the issues. My bluetooth is turned on and it can see my paired devices, but when I try to connect the majority of the time it says it can not connect.  When it does connect there is either no sound or the sound stutters. I do not know what to do at this point. Please help. 

[Flower_Bud]

@rbrown89

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, you're having issues connecting devices via Bluetooth on your notebook, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

Have you tried connecting different Bluetooth devices?

When was the last time it worked fine?

Have you made any hardware/software changes?

Here are a few things you could try:

You could refer to this article for troubleshooting steps: Click here

Step 1: Confirm your computer has Bluetooth

Step 2: Make sure the Bluetooth signal is on

Step 3: Remove any wireless interference

Step 4: Restart the device and computer

Step 5: Check the wireless communication settings

Step 6: Check for a Bluetooth driver update

Step 7: Uninstall the Bluetooth device, and then pair it

For more information on connecting a Bluetooth device, you could refer to this article: Click here

Let me know,

Cheers!

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Thank you for posting in the HP Support Forum.  Have a great day!