HP x360 headphones don't work on apps but do for internet

[fritzstriker]

I just bought this HP ENVY x360 and the headphones do not work for applications but do work for the internet and the sound device test. I require the use of my headphones for work so the built in speakers are unacceptable for my needs. I have read other posts reporting no sound from headphones at all and my issue is that the headphones work for some applications but not for others. Please advise.

[asmita6658]

Hi @fritzstriker

Welcome to the HP Support Community. I'd be happy to assist you with the microphone issue.

Please try these steps to control which Microsoft Store apps can use the microphone - 

1.) Go to Start  > Settings  > Privacy  > Microphone.

2.) Choose your preferred setting for Allow apps to access your microphone.

3.) Under Choose which apps can access your microphone, turn the individual settings for apps On or Off. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[fritzstriker]

Can you read English?

The title of the post says "headphones". This has NOTHING to do with the microphone.

Please address my original concern about MY HEADPHONES NOT WORKING FOR SOME APPS WHILE WORKING JUST FINE FOR INTERNET AND HEADPHONE TESTING.

HEADPHONES. Not microphones.

[asmita6658]

@fritzstriker

Please try these steps - 

● Right click on the volume icon in the taskbar. 
● Click on "Open Sound settings".
● Under Input, select "Headphones".

[fritzstriker]

That didn't work either.

I am not concerned with input.

I need the output for the Bose AE2 Soundlink headphones to function when using Adobe Premiere Pro. I edit using headphones and need them to function for Premiere, which they currently do not. The headphones function when listening to audio from the internet ONLY, but not for any other applications. All audio test show the headphones to be working yet there is no sound when using Premiere.

Please advise.

[asmita6658]

@fritzstriker

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!