Hard Diagnostic (UEFI) test: Failed Audio playback - software working properly but no sound at all

[MattyKeyser]

Sound recently stopped working on my laptop. I have uninstalled and reinstalled the drivers but still no success. The audio software is working properly but no sound is coming out the laptop speakers or headphones. I started troubleshooting with HP virtual assistant which led me to the HP PC Hardware Diagnostics UEFI test. I completed the audio playback test but there was no sound which resulted in a failed test.

FAILURE ID: 9TTQRS-76C9GG-MFPV7G-209B03

PRODUCT ID: G6T84UA#ABA

COMPONENT TEST: FAILED

I would really appreciate assistance in helping me determine the reason for this issue (software or hardware) and how to resolve it.

Thanks 

[Raj1788]

@MattyKeyser

Thank you for joining the HP Support Community

Appreciate all your time and efforts,  This could be a hardware issue with the component.

I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

[MattyKeyser]

Hi @Raj1788 

Thank you very much for your assistance . I will follow the steps and see where it takes me.

Have a great day!

Regards

@MattyKeyser

[Raj1788]

@MattyKeyser

Keep me posted, how it goes! 

Have a great day!

Cheers:)