03-02-2017 10:45 AM
Hello to all,
I have a new Pavilion 15-bc000nv and after 4 days of use it started a scratchy noise from the left side of the laptop. I see that when the led of Hard Drive switches on the sound comes up (it's like something is scratching from the inside) and when it turns off the sound stops, it's not that loud but when I work at night it buzzes my head and I am worried since the laptop it's brand new. Please help me to solve the poblem.
Thanks in advance.
03-02-2017 12:14 PM
Allow me to welcome you to the HP forums!
This may simply be the sound that the newer drives make -- given that the laptops are thinner than the old ones and more easily conduct the drive sound.
You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
They should be able to tell you if the sound is "normal" or if it indicates a problem with the drive.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
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