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Sm94 Honor Student
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Headphone Jack Issue

Gaming Notebook 15-ak002na
Microsoft Windows 10 (64-bit)

The laptop doesn't register headphones frequently- occasionally 'unplugs' randomly, or if they're moved/knocked a little. I've tried updating the audio drivers and using different headphones and that's not helped at all.

 

I figure it's probably a hardware issue and I need to send it off to be fixed, but I'd rather avoid having to do that if I could. 

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HP Support Agent
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Headphone Jack Issue

Hi @Sm94,

 

Welcome to the HP Forums!

 

In your post, you had said that currently your HP 15-ak002na and issues with Headphones coming out of the connection. What type of headphones are you using?

 

Please let me know.


You can say thanks for trying to help by clicking the Thumbs Up below.

 

Thanks.

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Sm94 Honor Student
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Headphone Jack Issue

I'm using a set of Sennheiser CX150s. I've tried with a pair of Apple ones and had the same issue.

 

It seems to work properly when being pushed and held in, but loses connection as soon as I let go.

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Hi @Sm94,

 

If you need to hold it in, that means they are not for a Notebook as it should fit securely. 

Here is a link that shows the difference from a third party site Quora.

 

Thanks.

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Sm94 Honor Student
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Headphone Jack Issue

They have a TRS jack, surely they're all identical dimensions? 

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HP Support Agent
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Headphone Jack Issue

Hey @Sm94,

 

Not all are and if it keeps falling out that tells me it is different and looks like they are phone headphones.

 

Thanks.

 

 

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Sm94 Honor Student
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 They're not 'falling out' as such, it's just that they're not registering. The problem is unique to this laptop, it's never happened with any other computer I've used them with. I've also tried them with the aux lead from my sound system and a friend's set of higher end Sennheisers and had the same issue with both.  

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