cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
rafi5
New member
1 0 0 0
Message 1 of 2
246
Flag Post

Headphone Jack Not Working

HP Recommended
HP Envy x360 15z
Microsoft Windows 10 (64-bit)

I own an HP Envy x360 15z with Ryzen 5 and Vega 8. Im not sure when it started, but the headphone jack stops working after the laptop goes to sleep. It fixes with a laptop restart, but it is such a hassle to restart after my laptop goes into sleep mode.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,673 2,620 3,537
Message 2 of 2
Flag Post
HP Recommended

@rafi5 Welcome to HP Forums Community!

Have you ensured your headphone/speakers work on another device? or another headphone works on this device?

Have you reinstalled the audio drivers and updated them from the HP website or was it the HP Support Assistant"

If not (since you haven't mentioned it), I recommend reinstalling the same using the device manager, once done install the update from the HP website: Click here to find and install the same

 

While you respond to that, here's what you need to do if the speaker/headphone work on other devices but not on your HP device:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click Component Tests.

    Figure : Selecting Component Tests from the main menu

    Selecting Component Tests from the main menu
  4. The Component Tests menu displays.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Figure : Sample list of Component Tests

    Sample List of the Component tests

Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.

 

To run the test, click Audio, and then click Run once.

Choose either the speakers or headphones. When asked, enter the number of notes you heard.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation