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Student
Posts: 1
Member Since: ‎08-09-2016
Message 1 of 2 (160 Views)

Headphone Jack not working

Product Name: HP Pavilion 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I have an HP Pavilion 17 Notebook PC. Over the past few months my headphone jack has not been working properly. 

It started off with the headphones having to be held in a certain place to prevent sound coming out of the speakers at the same time as the headphones (I have tried every pair of headphones i own) . Over time, this has been getting worse and now, sound comes out of the speakers regardless of whether i have any heaphones plugged in. 

The headphone jack is really wobbly and i'm assuming i'll need to take my pc to a repair shop?

Thanks in advance Smiley Happy 

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Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 2 (139 Views)

Re: Headphone Jack not working

Hi ,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the headphone jack. I will be glad to help you.

 

This sounds like a hardware issue with the jack.

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! Smiley Happy

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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