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Headphone has no sound when connected

HP Recommended
HP probook 450 g2
Microsoft Windows 10 (64-bit)
Could anyone please help explain what thos code means HPAdvSysDiag_Audio Failure ID: RLQG70-7KA9M6-XD7V7F-218X03. My laptop don't produce sound when i connect an headphone. I just ran hardware headphone test and i got test failed with the code. Am very sure it not a software or driver issue, all my drivers are up to date and no solution to all my online search.
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