01-15-2017 08:25 AM
Standard headphone that fits iPhone and other laptops will not plug all the way into jack. Audio continues to come from speakers. I'm finding many others across boards that have this same issue. HP says 3.5 will fit but it does not.
01-16-2017 10:56 AM
Thanks for reaching out to us on HP Support Forums. :) I came across your post and would like to help.
I understand that you have an HP Pavilion 13x360 PC and the standard headphone that fits iPhone and other laptops will not plug all the way into the jack. Because of this the audio appears through the speakers.
I suggest you to review this link to check the computer port compatibility: Checking the headphones or headset
Hope this information helps. Let me know how it goes. :)