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Keri1 Student
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Headphone port not working

HP envy x360

My PC is brand new and I have never installed any other software other than what came with it. My headphone port does not work. I plug in my headphones and the sound stops coming out of the speakers, but does not come through the headphones. Is there a setting that I need to change, or does it just not work? Please help

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Headphone port not working

Hi @Keri1


Welcome to the HP Forums!


It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.


I reviewed your post and I understand that the headphone port is not working on your computer.


I’d love to help!


Follow the steps in the below document to fix this issue.


Let me know how it goes and you have a good day ahead.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care!



I am an HP Employee

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