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HP Recommended
Omen 15 dc0036tx
Microsoft Windows 10 (64-bit)

i already saw someone's post bout the same issue like this, i also just bought this laptop one weeks ago, but the solutions didn't work for me. i've tried to "troubleshoot sound problems" but didn't get any messages to update the driver. thought my headphone was broken, so i tried my headphone into my friend's laptop but it worked properly. Please help me to fix this

3 REPLIES 3
HP Recommended

I have a similar issue with my HP Spectre x360, when I wake up the laptop from sleep or log back in the bass sounds tiny. So I have to restart the laptop and in some cases by simply disconnecting helps. I am not sure whether mine is a driver issue or whether it is something else acting up. I know this has not much to do with the above question but I felt like it was the best related post to post it under. 

 

 

 

However, as for the above question... is that like a recent issue or was it like that when you bought the device already? Also, have you tried it with different pair of earphones, headphones to see whether that is the only headset that it has an issue with. If you open the HP Support Assistan, it helps you find issues with the sound and it might not fix the issue for you but it will help you identify the issue. 

 

 

 

HP Recommended

i bought this laptop for about a week and this happened recently,  haven't tried it yet with different earphones, but i ensure that's nothing wrong with my headphones as i tested it with my friend's laptop. i think the problem is with audio driver, but after i reinstall and update the driver, nothing has changed. 

HP Recommended

HP audio is very disfunctional right now. Good news is that this issue can be fixed.

https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-is-not-played-several-second-after-resuming-video...

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