08-27-2016 11:09 PM
Hi guys! I recently purchased a new HP laptop. It's model number 17g-192dx. I tried to use the headphone jack for the first time while on vacation and I hear nothing through the headphones when I plug them in. The audio continues to only play through the laptop speakers. I've tried uninstalling and reinstalling drivers to no avail. This laptop came with the B&O speakers. When I go to sounds in control panel the only driver I see under the playback tab is the "Speakers: Realtek High Definition Audio: default device." I even tried a different pair of headphones thinking maybe mine were bad but that doesn't seem to be the case.
08-30-2016 09:47 AM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I understand that you are having audio issues with your PC.
To fix the problem, follow these steps.
Go to Control Panel
click on Hardware and Sound
click on Sound
then you devices should come up; speakers, Digital Audio, and headphones
plug your headphones in
then select headphones
at the bottom, it will say set as default select default.
If the above settings do not work use the link below to install the latest audio driver.
Realtek High-Definition driver links: http://hp.care/2bPhVsf
After updating the driver if you still have issue it could be the headphone port which has gone bad.
Let me know if this helps.
Have a great day!
I am an HP Employee