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Headphones mute briefly after not playing sound for a while.

HP Recommended
Pavilion 15t
Microsoft Windows 10 (64-bit)

I have headphones plugged into the aux port, and I'm watching a video on Google Chrome. If I pause the video (pausing all audio) for about a minute or so, then when I eventually play the video the audio will still be muted for the first 4 or so seconds. It happens very consistently, on different websites, with different headphones, and it shouldn't be Chrome's fault because this issue doesn't occur on any other device. It's a simple problem with an easy solution (just skip the video back 5 seconds and I won't miss any of the audio), but annoying nonetheless.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


I reviewed your post and I understand that the headphone mute for a brief time when you pause and play a video.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps.


The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

  1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
  2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

If running the troubleshooter doesn't help, continue to the next tip.

2. Verify that all Windows Updates are installed

To check for updates

  1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
  2. Do one of the following:
    • If the status says "You're up to date, go to the next tip. 
    • If the status says "Updates are available," select Install now
  3.  Select the updates you want to install, then select Install.
  4.  Restart your PC and see if your sound is working properly.

If that didn't solve your problem, continue to the next tip.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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