Showing results for 
Search instead for 
Did you mean: 
Oscar1726 Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Headphones not recognized in audio jack

HP ENVY m6-w103dx, Core i5-620
Microsoft Windows 10 (64-bit)



Recently I can't use my headphones when plugged in to the audio jack. I had tried reinstalling the drivers, run automatic troubleshooting and requested assitance through the HP Chat Support, but still  the same.


Appreciate your support as it has been weeks with the same issue,


Regents Professor
Regents Professor
4,243 4,159 562 1,261
Message 2 of 2
Flag Post
HP Recommended

Headphones not recognized in audio jack

According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer


You can also Check your warranty Here to verify the warranty status


Incase if you like to try few troubleshooting, please go through the below Document:



Hope this helps, for any further queries reply to the post and feel free to join us again


 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.


Thank You,


I am not an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation