11-09-2016 03:03 AM
Recently I can't use my headphones when plugged in to the audio jack. I had tried reinstalling the drivers, run automatic troubleshooting and requested assitance through the HP Chat Support, but still the same.
Appreciate your support as it has been weeks with the same issue,
11-09-2016 03:30 AM
According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Incase if you like to try few troubleshooting, please go through the below Document:
Hope this helps, for any further queries reply to the post and feel free to join us again
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