Headphones not working on HP Envy x360

[GDZilla69]

I use was using my laptop to watch tv and I went to use my headphones but when I plugged them in audio still played through the speaker. The headphones audio option shows up but when I choose it audio still plays through the speakers. 

I know its not a problem with my headphones as they work on other devices. I have also tried other working pairs of headphones that I know work and have had the same result. 

[Echo_Lake]

@GDZilla69

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried disconnecting other audio device and connecting headphones?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps:

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

1. In Windows, search for and open Control Panel.

2. Click Troubleshooting.

3. Under Hardware and Sound, click Troubleshoot audio recording.

   NOTE: Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

   

4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

   

5. Select the device you want to troubleshoot, and then click Next.

6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.