Headphones won't plug into headphone jack

[Abhirama]

i was working on my laptop and my father gave me a pair of HP headphone to try and test out. I tried to insert the TRRS HP 3.5mm jack headphone into the left side panel of the laptop.

2 things happened:

1. the headphone jack did not insert completely into the laptop and i could only hear through the headphones if I jiggled and moved the jack sideways.

2. After I removed the Headphones from the port, the laptop's inbuilt B&O speakers stopped working i.e. no sound could be audible from them.

Please help..

[TEJ1602]

@Abhirama, Welcome to HP Support Community!

Have you tried using external speakers? Do they work?

The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Abhirama]

Hey Hi Tej1602,

It seems that there is a small colorless plastic sphere in the socket.. when I remove the partially inserted 3.5mm jack from the socket...the external speakers do not play any sound...However, I tried to move the sphere and managed to move it upwards from the bottom of the socket to where it does not push against any pins in the socket.. I am able to hear sound from the laptop's onboard speakers..

Please note I have never used the headphone socket prior to this... Is there a manufacturing problem that a small plastic sphere is left in the socket?

Also please advise, how do I remove the sphere entirely from the socket? I do not want to open/put a sharp instrument into the socket.

Thanks 

Abhi.

[TEJ1602]

@Abhirama

Ideally, there shouldn't be any obstructions as such. The description sounds like a hardware issue to me.

Please reach out to the HP Support in your region regarding the service options for your PC.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!