cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
TerryB454
New member
1 0 0 0
Message 1 of 2
90
Flag Post

Headset port, right side no sound

HP Recommended
Pavilion AIO 27 r114
Microsoft Windows 10 (64-bit)

New desktop Pavilion AIO 27 r114,.

Headset jack problem. When I put on headset today, it crackled, sound went to left side, right side, back and forth, then right side went off, no sound. Tried various headsets, (that work on my cellphone), none of them will play right ear. Ran troubleshooting, uninstall/reinstall/restart drivers, etc, to no avail. On the desktop, left and right speakers work, this is a problem with the jack/plug. It's been working fine, up up until an hour ago.

1 REPLY 1
banhien
Level 19
Level 19
95,618 71,373 12,392 22,372
Message 2 of 2
Flag Post
HP Recommended

@TerryB454 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


    https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84690.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation