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High pitched nosie

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I went on my laptop one day and simply popped open YouTube, but the moment I started playing something I knew something was off with the audio. It was still playing the video's sound, but it was at a very high pitch and it started to hurt my ears, It sounded very distorted. I couldn't understand anything, but I could still see that it was trying to make the sounds it's supposed to. Somethings I've noted from this is that the audio works/sounds just fine if I use a Bluetooth speaker and headphones, but the basic audio by itself is very distorted. I've tried updating my sound system and I restarted a bunch of times, but I couldn't find anything. Is there a solution for this?

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Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need the product number of your computer.


Follow the steps in the below article to find the product details.


Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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