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How can i reinstall the Bang and Olufsen audio control app on my pc

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HP Envy 13
Microsoft Windows 10 (64-bit)

How can i reinstall the Bang and Olufsen audio control app on my pc as i had to format it a few days ago and its gone.

6 REPLIES 6
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HP Support Agent
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Message 2 of 7
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@SJ36

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Let's try these steps:

  • On your, Key Board press Windows key + X 
  • Press M to open Device Manager 
  • Expand "Audio input and outputs ".
  • Right-click on the current Audio driver
  • Click Properties 
  • Click on the Driver tab 
  • Click on Rollback driver if the option is available

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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That option to rollback driver is not available. Can you please help me with some other ways? thanks

 

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HP Support Agent
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@SJ36

Thank you for posting back.

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Thank you so much for the help. I just updated windows and then when I restarted, automatically a notification came saying that Bang and Olufsen audio control is installed. Thanks for the help

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@SJ36

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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I have a similar problem, except I intentionally uninstalled my Bang & Olufsen audio control app because it wasn't working. I wanted to reinstall it afterwards, but I cannot seem to find a way that works. I just tried your method right now, but I do not think it applies for my issue.

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