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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-22-2017 02:46 PM - edited ‎06-22-2017 04:46 PM

HP Recommended
Product: HP EliteBook 840 G4
Operating System: Microsoft Windows 10 (64-bit)

I have recently started using an 840 G4 with an ultra slim HP docking station. As with all of the HP elite books I have had, the sound on the docking station audio out jack is terrible at first. On my 8470P the trick was to turn off audio enhancements in the SRS control panel. On my 840 G3 the trick was to turn off audio enhancements on the playback devices-speakers-enhancements tab. 

 

On this G4 that option is missing from the enhancements tab, the option is also missing from the B&O control panel tab. 

 

I tried calling HP support and removing and installing drivers. HP's website lists a driver that is version 11, when I install the package linked there, I get ver 10. Seems like the download package linked on their website is not what it is labeled to be. HP support says they can't help with any software issues, only hardware issues...  

 

 

Can't seem to find a fix at all other than to not use the headphone jack on the docking station, which defeats the whole purpose of the docking station!

 

Any help would be appreciated!

 

Screen shots of my speaker properties and the B&O software with no way to turn off the "enhancements" feature are below.

 

 

 

Thanks!

 

Controls snip.PNG

 

B&O CONTROL PANEL no enhancement.PNG

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