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Hp Envy x360 Speaker Crackle

HP Recommended
Hp Envy x360
Microsoft Windows 10 (64-bit)

I purchased this computer brand new under a month ago.  Whenever I try to play audio, the Bang and Olufsen audio system crackles and the volume gets much quieter.  I have uninstalled all sound drivers, reinstalled, and updated the BOIS with no change in symptoms.

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Hi @Chandler231


Welcome to the HP Support Community. 


Try testing the hardware - 


1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F2 once.

4. Go to Component test.

5. From the list, run the audio test. 


If the hardware is fine, please back-up the data and re-install the operating system - 


1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Recovery.

Note : System Recovery will delete everything that you had saved or installed on the computer.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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