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spawnofspace
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Hp Omen - Audio balance & Crackling sound & Sound delay.

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I have the same problem with my omen. The speakers when I first got it would like be quiet and then get really loud, and then quiet again so I was always adjusting it. It would crackle a little off and on, I stopped noticing it after a couple months. Now, it has been crackling more, I have tried disabling and updating the high definition wave speakers, and it still crackles, even at 30% volume. It seems to only be the left speaker for mine though. 

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A4Apollo
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Hi! @spawnofspace,

 

Have you tried playing audio from a different audio player or a different browser?

 

Please share the product number of the PC to assist you better.

 

Try the steps recommended below to solve audio issues.

 

Uninstall the audio drivers from the device manager and install the latest version of audio drivers and BIOS using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Change Sound Format 

 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 
3) Go to the Advanced tab. Select from the drop-down box 16 bit, 44100 Hz (CD Quality). Then click Apply and OK to save the change. 
If CD Quality option fails to help you solve the popping sound issue, try to choose another audio format and see what happens. 

 

Disable Sound Enhancement

 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.  
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 
3) Go to the Enhancements tab. Check the box for Disable all enhancements. Then click Apply and OK to save the change. 

 

Also, Please try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.

 

Lastly, try running an audio test from F2 system diagnostics page under components test select audio test and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Refer this article to know more information about audio issues. Click Here

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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