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HP Recommended

The file playback on the PC has no sound, ii have turn on the Sound icon but still can't record sound.

any advice?

 

thanks

 

kim

1 REPLY 1
HP Recommended

@Jdm660 Welcome to HP Community!

 

I understand that the Hp f870g microphone not working.

 

Please reset the Camcorder In case the camcorder fails to function normally due to unknown causes, push the power switch and verify the memory card is in the removable state; wait for 10 seconds and push the power switch again to restart the camcorder.

 

If the issue still persists, please contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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