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whiggs Tutor
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17 13 0 4
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HP Recommended

I am very disappointed in you, HP

HP Envy notebook - 17t-k200 CT
Microsoft Windows 10 (64-bit)

Lets start with the BIOS updates You will see that there is a BIOS update which was "recently released". 

product page.jpg

But this is a laughable trick that is pretty easy to see through for those who know what they are doing.  Take a look at the following picture, which is a snapshot of the Window which appears after the "wininfo32" command is launched, and concentrate on the indicated information in particular:

 before.jpg

Show Of hands, who caught the discrepancy?  How is this in any way, shape, or form a new freaking bios update and why was it only just recently put on the Windows 10 driver download selection when it has been available on the stock os version’s software download page for a year?!?  Pretty freakin obvious huh?!?  But I'm nowhere near done, so lets continue.  How did I discover this?!?  The answer to that leads me to complaint #2 of a very long list of grievances: when the hp assistant is downloaded for this particular product and updates are searched for, if one were to make the foolish mistake of actually believing what they see on the driver download page and installed the bios update listed there, then you will probably see a screen very similar to the one below:

 

updates.jpg

See what happened there?  I don't really care if the product page is displaying an old driver (well that much is already obvious, see above pictures if you forgot) or the Support Assistant is recommending an incompatible BIOS update for my device, both are controlled and managed by HP.  Oh, and here is probably the best part.  Lets take a look at the information about the support assist BIOS version as returned by the "msinfo32" command:

newmsinfo.jpg

For those of you who have already forgotten, the very first image shows a snapshot of the "current BIOS firmware" that should be installed for Windows 10 devices.  In summary, NOT ONLY HAVE YOU BLATANTLY MISLED YOUR CUSTOMERS INTO BELIEVING THEY ARE GETTING AND INSTALLING AN UPDATED BIOS THAT WILL BE COMPATABLE WITH WINDOWS 10 (its the same version as the bios software they offer on the Window 8.1 page, lol), but the last time that you have so much as released any update to the BIOS for this device was over a year ago

 

So, down to the main issue, the incompatibility with Windows 10 Anniversary edition, which would go against the announcement you made on your page (http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-17-k200-Notebook-PC-series/7527536/model/775... ) that this device was tested and confirmed compatible.  Well, HP, get ready to eat your words.  Even after all driver updates are installed (did a clean os install 3 TIMES BECAUSE OF MULTIPLE DRIVER ISSUES ENCOUNTERED, Including an issue with the GeForce video card which causes the screen to turn black and flash the mouse curser during the installation, and tried multiple different configurations to resolve this, but nothing worked), there is a major INCOMPATABILITY with the new version of Windows 10 that was released regarding sound latency , as I can confirm with 100% certainty that it did not occur in the last version of the os.  I noticed that the simple act of listening to “Spotify” on my computer would cause the audio to “repeat” the same audio segment repeatedly, like what you would here if listening and a lot of the computer resources were being used.  Thing is, these are BRAND NEW OS INSTALLS with all drivers from hp and windows update installed!  There is nothing consuming the resources.  To troubleshoot (I work in IT if you haven’t figured it out yet), I download and installed LatencyMon from Resplendence software to pinpoint exactly what was going on.  What do you think I found when I launched the tool, HP?:

2016-08-07_18-01-39.png

page1 of issues.png

Does these results indicate device compatibility to you??  So how about we go about a fix for the very much incompatable product, as I am ashamed enough as is that my only one year old laptop cannot use the latest verison of the operating, and I'm furious that you, HP, as a company would try to blantantly lie and spit in my face.  Here is some more info from those resplendence testing results.  Feel free to let me know when there is a fix available.  I'll be waiting./

 

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for  0:03:46  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        LAPTOP

OS version:                                           Windows 8 , 6.2, build: 9200 (x64)

Hardware:                                             HP ENVY 17 Notebook PC          , Hewlett-Packard, 229D

CPU:                                                  GenuineIntel Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  12210 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   2394 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   2514.176724

Average measured interrupt to process latency (µs):   5.218305

 

Highest measured interrupt to DPC latency (µs):       2511.183147

Average measured interrupt to DPC latency (µs):       1.806961

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              671.931495

Driver with highest ISR routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

 

Highest reported total ISR routine time (%):          0.012928

Driver with highest ISR total time:                   HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

 

Total time spent in ISRs (%)                          0.030027

 

ISR count (execution time <250 µs):                   45746

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-999 µs):                7

ISR count (execution time 1000-1999 µs):              0

ISR count (execution time 2000-3999 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              1578.449457

Driver with highest DPC routine execution time:       ACPI.sys - ACPI Driver for NT, Microsoft Corporation

 

Highest reported total DPC routine time (%):          0.136980

Driver with highest DPC total execution time:         ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

 

Total time spent in DPCs (%)                          0.565169

 

DPC count (execution time <250 µs):                   1435736

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-999 µs):                883

DPC count (execution time 1000-1999 µs):              5

DPC count (execution time 2000-3999 µs):              0

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 fdm.exe

 

Total number of hard pagefaults                       3023

Hard pagefault count of hardest hit process:          1809

Highest hard pagefault resolution time (µs):          81953.673350

Total time spent in hard pagefaults (%):              0.346986

Number of processes hit:                              34

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       9.452577

CPU 0 ISR highest execution time (µs):                671.931495

CPU 0 ISR total execution time (s):                   0.252351

CPU 0 ISR count:                                      38448

CPU 0 DPC highest execution time (µs):                1578.449457

CPU 0 DPC total execution time (s):                   3.731042

CPU 0 DPC count:                                      1165568

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       2.916613

CPU 1 ISR highest execution time (µs):                59.515455

CPU 1 ISR total execution time (s):                   0.018019

CPU 1 ISR count:                                      7017

CPU 1 DPC highest execution time (µs):                678.163743

CPU 1 DPC total execution time (s):                   0.243583

CPU 1 DPC count:                                      44474

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       3.168391

CPU 2 ISR highest execution time (µs):                50.334169

CPU 2 ISR total execution time (s):                   0.000691

CPU 2 ISR count:                                      181

CPU 2 DPC highest execution time (µs):                735.005848

CPU 2 DPC total execution time (s):                   0.942539

CPU 2 DPC count:                                      194242

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       2.558536

CPU 3 ISR highest execution time (µs):                15.702590

CPU 3 ISR total execution time (s):                   0.000423

CPU 3 ISR count:                                      107

CPU 3 DPC highest execution time (µs):                762.626566

CPU 3 DPC total execution time (s):                   0.192662

CPU 3 DPC count:                                      32340

 

 

 

 

 

 

 

1 REPLY 1
whiggs Tutor
Tutor
17 13 0 4
Message 2 of 2
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HP Recommended

I am very disappointed in you, HP

Since my previous post was locked, I will post the results from another resplendence tool, WhySoSlow, in this new thread.  Learn from your mistakes HP.  Don't sweep them under the rug or blame someone else.   Such behavior is very immature:

 

The highest measured SM BIOS interrupt or other stall was 316 microseconds.
This is considered poor behavior. Your system may have difficulty handling multimedia in real-time and may be subject to unexpected stutters and unresponsive behavior.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation