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I have a new bluetooth speaker. It was workig/connecting properly but now it doesn't match

HP Recommended
HP Pavilion g6 Notebook PC
Microsoft Windows 10 (64-bit)

I have connected my new bluetooth speaker to my computer with no problem for more than a week, but now it cannot see the device and I can't connect my bluetooth speaker anymore. I tried many ways before I decided to apply your help but none of them worked. I really need it for business. I'll be looking forward to hearing from you as soon as possible please.

Related bluetooth speaker is JBL JR POP

HP Support Agent
HP Support Agent
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@Eddyeddy Welcome to HP Community!


I understand that you are unable to connect the Bluetooth device.


Do not worry. I will try to fix the issue.


Here's a list of steps that should help resolve the issue: 

  1. Make sure the device you want to connect to is discoverable and within range of your computer. 
    For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable. 

  2. In Windows, search for and open Bluetooth and other devices settings. 
    If Bluetooth & other devices does not return in the search, your computer might not support Bluetooth. 

  3. On the Bluetooth & other devices tab, toggle the Bluetooth setting to On. 

  4.  Click Add Bluetooth or other device to start searching for the device. 

  5. Click Bluetooth as the kind of device you want to add. 

  6. Select the Bluetooth device you want to add from the list. 

  7. If prompted, enter the PIN, and then click Connect. If a PIN does not display, enter 0000, a commonly used default PIN for many Bluetooth devices. 

  8. Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access. 

  9. Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired.



If an authentication error displays, too much time has lapsed. Move the devices closer, and then try to pair them again. 


For more information about Bluetooth, see the following HP support documents: 

  1. Bluetooth Frequently Asked Questions (FAQs) 

  2. Troubleshooting a Bluetooth Connection 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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