I just replaced my chrome book 14 ssd and installed chrome os on it and there’s no audio

[alexistapia]

I just replaced my ssd in my chrome book 14 and when it booted up I connected my email and started up a YouTube video and there was no sound i checked to see if it was possible muted but it wasn’t and the audio icon has just the icon not the audio lines Infront and The volume thing is all the way down and when I raise it and close the thing and go back in its all the way down again and the headphone jack doesn’t register when I put a headphones in ?

[praveen196]

@alexistapia Welcome to HP Community!

I understand that you are facing issues with audio.

Do not worry. I will try to fix the issue.

Let's Begin with a hard reset: click here for information. 

  

When you plug the headphones, the Chromebook should recognize that they are plugged in.  

Click on the status area at the lower right of the screen and you should see this: 

  

Note the headphones icon. If you click on the ">" symbol to their right, you should see this: 

  

  

And it allows you to select either the headphones or the internal speakers. 

Select headphones to resolve this issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[alexistapia]

The thing is that my headphones don’t get recognized when I plug them in I plugged in like 5 different ones.

[praveen196]

@alexistapia

Thank you for the update.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!