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I lost sound on my laptop. Help.

HP Recommended
hp pavilion gaming 15-cx005xxx
Microsoft Windows 10 (64-bit)

I lost sound on my laptop after installing Windows 1909 update. The fact is that now drivers for Realtek are not supported, and on the motherboard website, drivers are only 1903 versions. And I can not install the driver version 1909. 

how do i solve the problem?  help me please!

HP Support Agent
HP Support Agent
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HP Recommended

@eldarhhot, Welcome to the HP Support Community!


To assist you better, what is the exact model of the HP computer you are using?

Refer to this document to know how to find the Product Name or Product Number.


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


If the issue persists, go to the Device Manager box, right-click the audio driver and choose Uninstall. Restart your computer, and Windows will try to reinstall it for you.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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